Delivery information

 

Prices and taxes

All prices displayed are in euro and inclusive of VAT at the current rate. All goods are shipped from the Republic of Ireland which is in the EU.

UK customers: from the 1st January 2021 customers in the UK (excluding Northern Ireland) may notice a slight change in the order process depending on the value of the order. If the value of the goods in your order is less than £162 you won't notice any difference in the order process. If the value of your order is higher, then you won't pay us VAT; instead you'll pay it to the courier before delivery.

  • Goods valued at less than £162 (approx. €180): You will have UK VAT included in the purchase price and the delivery process will be seamless; your order will be delivered as before Brexit.
  • Goods valued at more than £162 (approx. €180): 20% VAT will automatically be deducted from your total on the shopping cart or checkout page after you select your shipping destination. Before delivery our courier, DPD or DHL, will email you requesting you pay Duty and VAT; be prepared to pay typically around 36% of your order value. This is a simple online payment and should only take a couple of minutes to complete.

Other non-EU customers: If the purchase is made by a customer living outside the EU, the goods will be sold excluding Irish VAT; 21% tax will be automatically deducted from your total on the shopping cart or checkout page after you select your shipping destination.

Local import taxes may be applied to deliveries outside of Ireland, which will be your responsibility. The customs office may hold your goods if the local import taxes are not paid. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please note: we cannot undervalue orders, or mark them as a gift.

Countries we deliver to

We ship to the following countries

Australia, Austria, Bahrain, Belgium, Brunei, Canada, Chile, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, San Marino, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, Turkey, United Arab Emirates, United Kingdom, United States

Shipping and delivery

All orders are shipped via DPD or DHL depending on the size, weight and destination of your package.

Our Standard Delivery within Ireland takes 2 to 3 working days and the courier will deliver Monday to Friday between the hours on 9:00 am and 5 pm.

Please note that any orders placed over the bank holiday period will not be dispatched until the next working day.

Remember that the times indicated consider only working days (Monday-Friday) and delays may be incurred during public holidays.

Shipping Charges (Euro)

  • FREE Standard delivery on all orders within Ireland over €50
  • FREE Standard delivery on all orders to the UK or EU over €125
  • FREE DHL Express delivery worldwide on orders over €300

  Delivery service For orders under €50 For orders over €50 For orders over €125
Ireland DPD Standard 2-4 working days €3.95 €1.95 €1.95
Ireland Free Delivery 4-6 working days n/a FREE FREE
Ireland DPD Express next working day* €5.95 €2.95 €2.95
Ireland DHL Express next working day* €8.95 €5.95 €4.95
United Kingdom DPD Standard 3-5 working days €8.95 €4.95 €3.95
United Kingdom Free Delivery 5-7 working days n/a n/a FREE
United Kingdom DHL Economy 2-3 working days* €13.95 €9.95 €7.95
United Kingdom DHL Express Next working day* €17.95 €13.95 €11.95
EU Standard within 4-10 working days €11.95 €11.95 FREE
EU DHL Economy 6-7 working days* €17.95 €12.95 €9.95
EU DHL Express 1-3 working days* €21.95 €16.95 €13.95
Australia / New Zealand DHL Express 4-5 working days* €30.00 €30.00 €30.00
USA / Canada DHL Express 1-3 working days* €27.00 €27.00 €21.95
International DHL Express 4-8 working days* €35.00 €35.00 €26.95
 

*You must order before 11 am Monday to Friday for Express deliveries to be on time.

Insurance

Goods will be insured during the time it is in transit up until it is delivered to you. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by us.

Has my order been shipped out yet?

As soon as your order has been shipped from our warehouse you will be sent an email to confirm that your order is on its way to you. The email will tell you which courier your package has been sent with and it will also include a tracking number that you can use to find out where it is.

International and European Orders

Please also note; in the interests of credit card fraud detection and prevention, it is our company policy to undertake several checks to ensure the validity of any transaction before goods are dispatched to all our customers. As an added security measure for all overseas orders we do require verification by means of a bank statement before the order is dispatched. This can sent via Email or Fax.